Jameseh

I rang retentions yesterday about a billing error and I mentioned the Talk Unlimited (which was supposed to have been lowered to Evening & Weekends).

I was told that it was kept because having triple XL was cheaper than having evening & weekends, which I can understand. But then I was told I am on the VIP package even though I changed my package to plain triple XL in order to avoid the £10 a month for a second V+HD box.

Any chance I could do this deal then or (as I expect) have I been misinformed?