The twitter team seem to have solved my problem
Quote:
Thanks for taking the time to get in touch with us, I did try to contact you via telephone however my attempts were unsuccessful.
Looking at your account I seen that your original order was not process correctly, so at no point have the Sky HD channels even been added to your account. That has now been corrected by myself and you should have access to those channels very shortly. At the same time as seeing this error I found that the VIP50 discount also had not been added, so I've also rectified this in time for your bill being produced.
In regards to your router and USB adapter, I'm confused at why you were told someone would drop them off in a few days? Usually for this to happen your original order would have been either left open or split, this way someone could see you needed the equipment. To rectify this in the quickest way I've order both pieces of equipment to be delivered to your home address. All being well you should receive these before the weekend, however should you need some help just drop me a tweet or email.
I'm confident that this should resolve all of your issues, however do let me know if I've missed something off.
Thanks again for getting in touch with us.
Kind Regards
Billy McDermott
Twitter Team
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