Quote:
Originally Posted by Rjs37
Very coincidental timing then lol. Looking at the kickoff time for the match puts half time (when my problem started) at 4.45pm-5pm and my problem hit shortly before the second half was due to start so very close to the 5pm mentioned in the OP.
The error that gets quoted is 3009 but as I said in my first post there is an automated message (151 > Faults > TV) saying: "Some customers nationally are experiencing some missing channels..." and then mentions the 1007 and 3009 error codes and says they are working on the problem. I did speak with someone for a while and did the usual things (removing card, rebooting, unplugging and counting to 10) but it had no affect at all. He wanted to send an engineer out on Tuesday but due to that automated message I told him I'll wait and see if it resolves itself.
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Yeah, we had an issue earlier that caused this on your head-end (Baguley) for some customers.. what you need is a FS Hit to your card. The announcement should be removed now.
---------- Post added at 21:47 ---------- Previous post was at 21:43 ----------
Quote:
Originally Posted by Tommoz
Thanks for your replies, I'm in Stevenage, Hertfordshore and this is the first time I've experienced this problem, sods law it happens in the middle of the one match my family had been waiting months for! The error message I got was programme not available ..error 5300 (They were the numbers, maybe not in that order!)
Anyhow it's working fine now. Give him his due, the chap on the phone was very sympathetic and helpful, he logged into my V+box and did something that nearly restored SS1 back to normal. Out of curiosity, from a techie point of view, what would he, could he have done?
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he'll of checked your signal levels on the boxes.