Thread: XL Broadband without asking?
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Old 14-08-2010, 13:34   #1
fixerman
Inactive
 
Join Date: Feb 2007
Location: Hounslow
Age: 80
Services: Virgin Media 200mb Superhub 2, Two Tivo V6 1tb, one "Old" Tivo 1tb, home phone, Humax Freesat PVR.
Posts: 625
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XL Broadband without asking?
I have the full range of Virgin Media services.

I just checked my bill and I have been upgraded from 10MB broadband to 20MB without asking and I am being charged £37 just for the broadband less £7 discount for 6 months. I did a speed test and I am indeed on the faster service.

I have never requested this upgrade and why is it so expensive when on the Virgin website it states £20 per month for XL broadband. I intend to call customer service but I thought I would seek advice here first in case I am missing something.

After all I'm in my late sixties and the old grey matter 'aint what it once was.
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