12-08-2010, 14:48
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#517
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: VIP/VIP+ New and Improved VIP Package
Quote:
Originally Posted by rainer
Rang faults twice this morning, first time i got cut off, the 2nd time i was speaking to someone for nearly 20mins...
He knew nothing about the HD channels being free for VIP50 users, so i quoted him the email from the user received from Diane.. I kept getting put on hold, and then he asked me for all the channel numbers that i should be receiving, which i would have though he would know.. He then sent a signal to my box, told me to wait a minute and then check them, still didnt work.. Then there was silence for about 10 seconds and then he said there was a fault and that it would be fixed within 24hr hours..
I really dont know where to turn to now..
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Your account has been sent to 2nd line to look at. They get back within 24 hours.
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