Quote:
Originally Posted by tvtimes
I know but I was talking about all in general u thought we both were. That's where my confusion is.
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I would expect all companies to use similar recruitment policies and I know that Tesco broadband and BT do something similar as far the others types they should as a bad agent will always get a customers back up.
The worst agent I have ever spoken to was a Virgin Mobile agent when I had an issue with my phone, I called back and left feedback for him which everyone should do if they feel the agent has not performed as expected.
I also coach my fellow team members and give them support where required.