Quote:
Originally Posted by Masque
I never said all, I said bad call centre agents are usually weeded out or leave of their own accord.
I never actually mentioned any specific company but I used my own as an example, usually the team manager sits in the same area as their staff and any agent behaving in such a way would be easily spotted and in normal circumstances taken of the phones.
If this does not happen in the majority of call centres then I would be very surprised.
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I know but I was talking about all in general u thought we both were. That's where my confusion is.
---------- Post added at 20:14 ---------- Previous post was at 20:11 ----------
Quote:
Originally Posted by martyh
no it's quite simple realy
managers are essentially a lazy bunch ,they hate paperwork and even more than that interacting with the grunts ,if they have to talk to one and give him/her a warning that means paperwork and actually talking to the miscreant .They would much rather have a nice quiet call center so they can sit in their corner eating doughnuts and trying to do the times crossword in a vain attempt to look inteligent  simples |
Surely if they were that lazy they wouldn't care who was answering the calls and are obviously not running their call centre efficiently? If they are that lazy then why would they accept anything less of their staff?
---------- Post added at 20:15 ---------- Previous post was at 20:14 ----------
Quote:
Originally Posted by Masque
They probably do weed them out but their recruitment setup is probably quite poor and they get a similar standard again and again.
I am happy to say that this does not happen in the call centre that i work in due to the recruitment methods employed.
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I'm glad to hear yours is a good environment bud
