Quote:
Originally Posted by tvtimes
But masque is suggesting all call centres weed out bad reps not just VM. That's impossible to know unless he's worked in them all.
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no it's quite simple realy
managers are essentially a lazy bunch ,they hate paperwork and even more than that interacting with the grunts ,if they have to talk to one and give him/her a warning that means paperwork and actually talking to the miscreant .They would much rather have a nice quiet call center so they can sit in their corner eating doughnuts and trying to do the times crossword in a vain attempt to look inteligent
simples