Quote:
Originally Posted by tvtimes
But masque is suggesting all call centres weed out bad reps not just VM. That's impossible to know unless he's worked in them all.
|
I never said all, I said bad call centre agents are usually weeded out or leave of their own accord.
I never actually mentioned any specific company but I used my own as an example, usually the team manager sits in the same area as their staff and any agent behaving in such a way would be easily spotted and in normal circumstances taken of the phones.
If this does not happen in the majority of call centres then I would be very surprised.