[grimwau]

I have to say that I admire the patience of all the people answering what is basically the same question over and over again.

If you are on VIP50 then you should automatically have had the HD channels added to your main STB.

See below an email from the CEO's office:

"Hi
Thanks for your recent enquiry about our new HD channels and how they will affect your VIP package.
The great news is that the HD channels will be included in your VIP package, so you'll be able to enjoy them for no extra cost*. You don't have to do anything as we will automatically add the channels for you.We really appreciate your feedback about the new HD channels, and we hope you're really happy about the outcome.
You can contact my office on <deleted> between 9.00 am – 17.00 pm if you have any further questions regarding this.
Just so you know the changes will be shown on your bill as a £7.00 charge for the HD channels, there will also be a £7.00 discount showing under refunds and adjustments.
Kind regards
Diane"

<deleted>|Chief Executives Office
Virgin Media, PO Box 238, Wythenshawe, Manchester, M22 0WJ
T <deleted> | E <deleted>@virginmedia.co.uk



If you want them on another box "instead" you need to make that known to the relevant department.

If you want them on an "additional" box as well then you will be charged accordingly.

Hope this helps.

EDIT ROB: DO NOT POST CONFIDENTIAL INFORMATION OF NON PUBLIC FACING CONTACT DETAILS OF VIRGIN MEDIA STAFF