Quote:
Originally Posted by Masque
Exactly as otherwise he would be inundated with emails that he would never have time to read, the staff sort the wheat from the chaff and are then able to respond to emails that truly require attention.
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This isn't true,check your sources lol
Just an update and should be the last. I had the repull done last Wednesday, Tuesdays was cancelled due to the crew apparently ringing in sick
Anyway, this crew were great, no moaning about the garden etc like the guys who did the half repull in May. I told them what had happened and then they uncovered a grid in the street. In May they connected old to new cable
worse still they had just cut the cable and joined it wrapping it in insulation tape, no gel pack used. Lo and behold we find a grid full of water with my cable sat in it (should have checked the grids when you said Seph, you were spot on) The guys that came last week were laughing at the last crews attempt which said it all to me. I really appreciated their honesty though and went off to work and left them to it. Came back home to a full repull and an extremely neat job through the garden. Top blokes and Ive asked this to be fed back to their manager. Ive now had two runs through the garden, both really neat so the stories you hear about messy installs dont seem to be the norm.
Since the full repull I still have the correctables climbing as they always have and now only get about 2 t3's per day. I've also had the firmware update AND my service now seems fine. I went on the ps3 and no lag at all, not tried downloading but Im not fussed about that, gaming is more my thing than piracy
(got toy story 3 on disc for £1 so who needs the hassle of being caught lol) I even managed to kill pabs a few times so a definite improvement
So as Im now happy with my service Im just going to ignore the codewords etc and see how I go, I dont think we will ever get to the bottom of them. I've closed the complaint down now and just need to send NB an email praising my contact at VM for sticking through all this and not fobbing me off. Theres no doubt whatsoever Id no longer be a VM customer if it wasnt for him so praise where praise is due.
Finally an ending to the story, didnt think Id ever get there! I know the codewords arent sorted and thats a shame, more to know whats causing them but as the line is now OK its time to enjoy it, watch out Pabs, Im coming to get you
down
Power Level
(dBmV) 1.78 1.68 1.34 2.12
RxMER
(dB) 36.39 35.97 35.97 36.84
Correctable
Codewords 12266111 19752829 19902292 15500238
Uncorrectable
Codewords 290 262 251 269
up
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 44.50
Thanks for listening!