Quote:
Originally Posted by Begize
Yep, I know all that and as staff, obviously you do to.
What I'm saying is, to the average man in the street who knows Sky allow you to plug whatever equipment you like in and just ring them, perhaps they assume it's OK to do this on Virgin?
I know, you shouldn't assume stuff, but a lot of these eBay sales must be to people with an existing Virgin account thinking they can just replace their existing old box or add an additional one. Perhaps Virgin could raise awareness of this not being the case? I can't find anything in the help section of the website about it.
Just a thought.
|
i agree ,i was the other way round though ,when i was with sky my stb (provided with the installation) broke and a new one was needed ,i didn't know at the time that i owned the box and was responsible for the repairs/ replacement ,it was suggested by the rep if i didn't want to buy a reconditioned one from sky i could buy one from any retailer including Ebay .There will be people switching from sky to VM unaware that VM are responsible for the box and think they can save a couple of quid by supplying the box themselves .VM should promote this not just for information but as a sales pitch