Quote:
Originally Posted by tvtimes
I had better things to do with my time than ring back again. Listen to that automated woman go through all vms deals, choose the options and hold again. It just ain't worth it. Everyone has off days my only point is that customer services are capable at shouting at customers unprovoked.
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The problem is that when someone phones cs ,any cs ,not just VM ,there is usually something wrong ,a billing error ,or a fault maybe ,this usually means that the cs rep is on the wrong end of someones bad mood from the get go ,and believe me some people are naturally rude and arrogant even when being normal ,i deal with people like these every single day ,and before you ask no i don't work for a cs company ,i fit windows for a double glazing company .
A cs rep does not have to put up with people who are rude,abusive and arrogant any more than you or i .Also as per the original post VM or any company are not duty bound to give away "freebies" or "special deals" just because some one is a existing customer which a surprising number of people seem to think is the case