Quote:
Originally Posted by tvtimes
I'm sorry but that's rubbish I have been shouted at a couple of times by their customer service agents for no reason. The most recent time being when I rang up asking for my virgin media email address so I could sign up for the VMplayer. I spoke to India and I said im just getting a pen. Told them I was back almost instantly and never got a response, waited about 40 seconds and said hello are you there only for him to shout back yes I am I was waiting for you! Totally uncalled for
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If that happens you ring back and ask the next agent to do feedback against that agent.