Quote:
Originally Posted by martyh
Then why bother ringing in the first place to get a better deal if you already know the answers ?
because they are new customers ,VM are a business they aren't there to do you any favours ,sounds a bit heartless i know but is a fact .In most buisnesses new customers get better deals simply to attract them
depends if you were rude or raised your voice to him or kept interrupting him when he was giving you the information you phoned to get .You will no doubt say that you were the model of politeness ,but in my experience with VM cs they are polite, courteous even if a little hard to understand sometimes(indian call center) cs reps do not raise their voices for no reason ,i'm sure that the floor manager would raise a few eyebrows if they did and it does depend on your definition of "raising his voice"
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I'm sorry but that's rubbish I have been shouted at a couple of times by their customer service agents for no reason. The most recent time being when I rang up asking for my virgin media email address so I could sign up for the VMplayer. I spoke to India and I said im just getting a pen. Told them I was back almost instantly and never got a response, waited about 40 seconds and said hello are you there only for him to shout back yes I am I was waiting for you! Totally uncalled for