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robolots · 09-08-2010, 11:12

I have just tried to upgrade from VIp20 to VIP50 but was told that the price is £98.75 and not £97.50.

I have also been told that the discount that I was getting for 6 months (£7 for Virgin completely chuffing up my internet when we moved next door!!) will not be applied if I upgrade to VIP50 and that the price of £89.50 is wrong as the VIP package is £92.49 and not £89.50 anyway. I pointed out the website displays £89.50 and CS said that the website hadn't been updated for a while!!

I understand the logic that it was applied to my existing package, but that sucks especially as I will be upgrading and not downgrading!
How do you lot get through to the right person to speak to?? CS were not very helpful.

09-08-2010, 11:12	#484
robolots Inactive Join Date: Aug 2007 Posts: 98	Re: VIP/VIP+ New and Improved VIP Package I have just tried to upgrade from VIp20 to VIP50 but was told that the price is £98.75 and not £97.50. I have also been told that the discount that I was getting for 6 months (£7 for Virgin completely chuffing up my internet when we moved next door!!) will not be applied if I upgrade to VIP50 and that the price of £89.50 is wrong as the VIP package is £92.49 and not £89.50 anyway. I pointed out the website displays £89.50 and CS said that the website hadn't been updated for a while!! I understand the logic that it was applied to my existing package, but that sucks especially as I will be upgrading and not downgrading! How do you lot get through to the right person to speak to?? CS were not very helpful.