[Sirius]

Originally Posted by martyh

Then why bother ringing in the first place to get a better deal if you already know the answers ?



because they are new customers ,VM are a business they aren't there to do you any favours ,sounds a bit heartless i know but is a fact .In most buisnesses new customers get better deals simply to attract them



depends if you were rude or raised your voice to him or kept interrupting him when he was giving you the information you phoned to get .You will no doubt say that you were the model of politeness ,but in my experience with VM cs they are polite, courteous even if a little hard to understand sometimes(indian call center) cs reps do not raise their voices for no reason ,i'm sure that the floor manager would raise a few eyebrows if they did and it does depend on your definition of "raising his voice"

There is always 2 sides to a story and in this case we will only hear one side. Which to be honest will be weighted on the side of the person telling the story.