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Originally Posted by Thyroid Help
I'm clued up I know what deals other competitors offer, I don't need them rammed down my ear hole,
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Then why bother ringing in the first place to get a better deal if you already know the answers ?
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If VM can offer new customers free 2 months etc why can't they give me a free couple of months, rather than lose me for a at least a year?
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because they are new customers ,VM are a business they aren't there to do you any favours ,sounds a bit heartless i know but is a fact .In most buisnesses new customers get better deals simply to attract them
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Now whilst what the relations guy is right or wrong how dare he raise his voice to me?
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depends if you were rude or raised your voice to him or kept interrupting him when he was giving you the information you phoned to get .You will no doubt say that you were the model of politeness ,but in my experience with VM cs they are polite, courteous even if a little hard to understand sometimes(indian call center) cs reps do not raise their voices for no reason ,i'm sure that the floor manager would raise a few eyebrows if they did and it does depend on your definition of "raising his voice"