Cable Forum - View Single Post - Decided not to upgrade to 50Mbps as an oik.

kwikbreaks · 08-08-2010, 07:27

The fairly small difference in pricing between 50Mbps and 20Mbps led me to enquire about an upgrade even though I have no real need for 50Mbps.

I started out on the VM website where after several questions rather than costing information and an order form I was presented with an 0800 number to call.

On calling the number I got a pretty fast response and details were taken from me. I was given some prices then told I had to be transferred. After quite a while listening to something I assume is called music by VM someone else asked for exactly the same information that the first person did. I was then given some different (but I think more correct) prices and told about the £20 upgrade fee which I was aware of but also that there is an additional £35 installation charge.

I'd have paid the extra £8 a month. I'd have paid the £20 which I assume is for the modem. I baulked at another £35 though as £55 up front is imo too much.

I'm guessing the charge is standard but wondering if there is any known way to avoid it?

Has anyone tried the I'm leaving to go to BT Infinity because they are cheaper and don't charge up front approach? (I can't as I'm still in minimum contract and BT haven't installed FTTC yet here).

08-08-2010, 07:27	#1
kwikbreaks Inactive Join Date: May 2010 Services: Plusnet FTTC, FoxSat HDR for TV, Vonage VOIP. Posts: 2,082	Decided not to upgrade to 50Mbps as an oik. The fairly small difference in pricing between 50Mbps and 20Mbps led me to enquire about an upgrade even though I have no real need for 50Mbps. I started out on the VM website where after several questions rather than costing information and an order form I was presented with an 0800 number to call. On calling the number I got a pretty fast response and details were taken from me. I was given some prices then told I had to be transferred. After quite a while listening to something I assume is called music by VM someone else asked for exactly the same information that the first person did. I was then given some different (but I think more correct) prices and told about the £20 upgrade fee which I was aware of but also that there is an additional £35 installation charge. I'd have paid the extra £8 a month. I'd have paid the £20 which I assume is for the modem. I baulked at another £35 though as £55 up front is imo too much. I'm guessing the charge is standard but wondering if there is any known way to avoid it? Has anyone tried the I'm leaving to go to BT Infinity because they are cheaper and don't charge up front approach? (I can't as I'm still in minimum contract and BT haven't installed FTTC yet here).