Cable Forum - View Single Post - VM is turning into an arrogant sky like service...

Peter_ · 08-08-2010, 07:27

Is the more to this story as others are asking as I find it odd that an agent would shouting at you as surely other agents and managers in the same office would notice and the would be questions asked.

Did you shout at the agent and thus started a who can talk the loudest contest.

I do not deal with this type of call as I do technical support for broadband, digital television and telco and if a customer starts shouting I never lose my cool, I just ask them by name to calm down as otherwise the call will be terminated which as far as I remember has only ever happened once in all my time with the company.

If you feel that the agent shouted at you for no reason then you can call back and speak to another agent and ask them to raise feedback against the agent concerned who will be noted in your account.

08-08-2010, 07:27	#7
Peter_ Permanently Banned Join Date: Jan 2009 Location: In a world of no buffering!! Services: Samsung V+ XL TV XL Phone 30Mb Superhub Samsung Galaxy 3 32GB sd card In a world of no buffering! Posts: 20,915	Re: VM is turning into an arrogant sky like service... Is the more to this story as others are asking as I find it odd that an agent would shouting at you as surely other agents and managers in the same office would notice and the would be questions asked. Did you shout at the agent and thus started a who can talk the loudest contest. I do not deal with this type of call as I do technical support for broadband, digital television and telco and if a customer starts shouting I never lose my cool, I just ask them by name to calm down as otherwise the call will be terminated which as far as I remember has only ever happened once in all my time with the company. If you feel that the agent shouted at you for no reason then you can call back and speak to another agent and ask them to raise feedback against the agent concerned who will be noted in your account.