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Hurdy · 08-08-2010, 00:10

..and chose the option for cancelling.

Young woman comes on the line and asks how she can help me.

I advise her that I'm a long-standing VIP customer and ask her what's to stop me from going to Sky, I don't want to leave VM but £7 for SSHD 1&2 is unreasonable.

"But Sky charge £10" was her retort.

"But that's for all 5 SSHD channels" was my reply.

"But you get all 5 SSHD channels for £7 with VM" she insisted.

"Erm, I don't think so." I informed her.

Line went quiet while she took advice...

Cut a long story short, she added all the Sky HD channels and reduced my subs to £81.99pm.

SSHD 1&2 activated within 5 minutes.

08-08-2010, 00:10	#1
Hurdy Inactive Join Date: Dec 2005 Posts: 48	So I 'phoned CS... ..and chose the option for cancelling. Young woman comes on the line and asks how she can help me. I advise her that I'm a long-standing VIP customer and ask her what's to stop me from going to Sky, I don't want to leave VM but £7 for SSHD 1&2 is unreasonable. "But Sky charge £10" was her retort. "But that's for all 5 SSHD channels" was my reply. "But you get all 5 SSHD channels for £7 with VM" she insisted. "Erm, I don't think so." I informed her. Line went quiet while she took advice... Cut a long story short, she added all the Sky HD channels and reduced my subs to £81.99pm. SSHD 1&2 activated within 5 minutes.