[howardmicks]

Originally Posted by Thyroid Help

I phoned up retentions to try and wrangle a discount for my father in law, and the customer relation guy was a right arse to me, even bloody shouting at me, telling me, not to interrupt me.......a good way to keep customers huh?

I said I was off to sky for a better deal, they told me I would not find a better deal than VM, listing all the reasons right ot wrong why the competition is inferior to them..

Now whilst what the relations guy is right or wrong how dare he raise his voice to me?

I'm clued up I know what deals other competitors offer, I don't need them rammed down my ear hole,

If VM can offer new customers free 2 months etc why can't they give me a free couple of months, rather than lose me for a at least a year?

I'm not happy at all, I am not above leaving them, no company is above leaving IMO treat your customers right and they will look after you.

I realise Sky customer services is no better if not worse, sky at least try to hold onto it's customers with good retention deals.

as soon as sky offer half price sky world, I'm off.


Yes I wanted a better deal..........is that a crime. Check out money supermarket .com I bet they wouldn't think so

Think you will find sky worse,When you ring to cancel with them they go okay see you.Then constantly bombard you a month later to come back,That happened to me and now im on the half price 12months sky world deal.Will not happen when cancelling