Thread: I've cancelled my HD sub already
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Old 07-08-2010, 08:58   #7
jodash
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Join Date: Jan 2007
Location: Chatham Kent
Services: Virgin VHDX1 Tivo X2 100mg B/B and Telephone (VIP) IPhone,Ipad
Posts: 318
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Re: I've cancelled my HD sub already
Quote:
Originally Posted by Big Red View Post
At the moment its offically for VIP50 customers - see http://www.cableforum.co.uk/board/11...p-package.html for more details.

But if your on VIP20 I dont think you will get them free unless you upgrade to VIP50.
I have a email from Diane confirming that I will get a £7.00 reduction,is it worth upgrading to VIP50 at the moment am using a old laptop as my PC has gone and cannot afford a new one at the moment

Hi Brain
Thanks for your recent enquiry about our new HD channels and how they will affect your VIP package.
We are currently re-evaluating our whole VIP package but this can take some time but by early 2011 we'll be able to let you know what the changes will be. In the meantime we are pleased to let you know that if you want the HD channels adding to your account we will manually discount the charge, so it's free for the next 6 months.
We really appreciate your feedback about the new HD channels, and we hope you're really happy about the outcome.
Just so you know the changes will be shown on your bill as a £7.00 charge for the HD channels, there will also be a £7.00 discount showing under refunds and adjustments.
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