I'm sceptical about needing a technician visit as I've had a similar issue like this play out before. I used to have the VIP package 3 years ago then downgraded. About 18 months later I upgraded to VIP once more and told Virgin I already had a V+ box from the previous time I had VIP. They insisted they send a technician with a new box.
When the technician arrived he was very, very, very pi**ed off to find I already had a V+box. He asked me why I hadn't told whoever I spoke with that I already had a V+box. I told him I did, numerous times. He ranted for a bit then apologised.
---------- Post added at 21:29 ---------- Previous post was at 21:05 ----------
Great news, I called Virgin back and got someone who was totally switched on. Not only do I not need a technician, I don't have to pay an activation charge either as I already paid £20.00 for activation within the last 12 months. I was assured I'd have 50mb and SKYHD before kick-off times tomorrow. The mention of the footy season was a nice touch.
A lovely lady who just made my day! That's me got pretty much everything Virgin offer including mobile. At this rate I'm expecting a Christmas card from Richard Branson!
When does Virgin Bank launch?
