Called Virgin about upgrading my service from VIP 20 to VIP 50 and I'm a little bit
I already have the new 50mb modem, I had it installed about 9 months ago when I first took the 50mb broadband. About 4 months ago I changed my service to the VIP package and my broadband connection went down to 20mb.
The person I've just been talking too advised if I want VIP 50 they need to send a technician out with a brand new modem
Surely it should be a simple process of changing the connection from their end and within a few hours I should have the new HD channels and 50 mb.
I repeated time and time again I already have the new modem but I was told time and time again I needed a technician visit and another new modem.
I told her not to bother with the upgrade for now.
Can anyone tell me if the information I received was correct?
Oh and to answer my own question posted earlier, the activation fee is added to your next bill.