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Kymmy · 06-08-2010, 18:12

Cancellation fee is normally £10 per service per month.. so for three services over 7 months it would be 3x7x£10 so £210, but it is capped by the sound of it £180 in this case.. The reason is that the install is subsidised by the service charges and 12 months is the standard minimum contract where they can get back all costs and make a reasonable profit.

I would personally write into the complaints department about your install and contract date discrepancy and state that the services were not changed but instead the bill was altered to reflect the verbal contract you were promised when you joined.

06-08-2010, 18:12	#4
Kymmy Inactive Join Date: Dec 2007 Posts: 18,385	Re: leaving Virgin! Cancellation fee is normally £10 per service per month.. so for three services over 7 months it would be 3x7x£10 so £210, but it is capped by the sound of it £180 in this case.. The reason is that the install is subsidised by the service charges and 12 months is the standard minimum contract where they can get back all costs and make a reasonable profit. I would personally write into the complaints department about your install and contract date discrepancy and state that the services were not changed but instead the bill was altered to reflect the verbal contract you were promised when you joined.