Quote:
Originally Posted by Guy T
Not strictly true regarding all CS reps!
I have just called to upgrade from VIP20 to VIP50 and was told it was £55 for the upgrade plus £49 if I wanted to change the second box from a v to a vhd - pointed out the Mark Wilkins post etc and the CSR denied it point blank and asked his supervisor who said the same - hung up and called again but went to retentions this time - they said they are the only people who can waive the £35 install charge!
No point in calling customer relations really then is there!
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Strange, I just called customer relations and spoke with a really helpful lady who, once i said about the post by Mark Wilkins, checked (I assume with a supervisor) and the install charge was removed.