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leaving Virgin!
How is it possible?
ive been on virgin since oct 09 and was thinking of leaving as its too expensive for me now.
yet, when i phoned - they said my contract doesnt expire till March 11.
so, i said WTF/>
apparently, because my bill was incorrect for the first 'months' of my services, when i got it down to what it should be (which was March 10 apparantly), they are now saying that started a new 12 month contract as ive lowered my bill, yet all services, broadband speed/tv/and phone packages are ALL THE SAME!
i wasnt told this, so am incredibly annoyed!!!
also, i was told if i were to lower my services, that it would start another 12 month contract from that date, so i cant even lower my internet and remove some services as i would be stuck with them even longer.
very disappointed, and completly regretting leaving sky to join this mickey-mouse company.
was also told, if i were to cancel my services i could be charged upto £180 which would be forwarded to dept management services.
im only just now in the past few months getting the price i agreed with when i ordered it.
ive had bills ranging from £100-£145 for my services, yet when originally ordered, i was told it would be £98.50
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