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Guy T · 06-08-2010, 16:40

Not strictly true regarding all CS reps!

I have just called to upgrade from VIP20 to VIP50 and was told it was £55 for the upgrade plus £49 if I wanted to change the second box from a v to a vhd - pointed out the Mark Wilkins post etc and the CSR denied it point blank and asked his supervisor who said the same - hung up and called again but went to retentions this time - they said they are the only people who can waive the £35 install charge!
No point in calling customer relations really then is there!

06-08-2010, 16:40	#439
Guy T Inactive Join Date: Jun 2004 Location: Derby Services: VIP100 + Tivo Posts: 87	Re: VIP/VIP+ New and Improved VIP Package Not strictly true regarding all CS reps! I have just called to upgrade from VIP20 to VIP50 and was told it was £55 for the upgrade plus £49 if I wanted to change the second box from a v to a vhd - pointed out the Mark Wilkins post etc and the CSR denied it point blank and asked his supervisor who said the same - hung up and called again but went to retentions this time - they said they are the only people who can waive the £35 install charge! No point in calling customer relations really then is there!