[horseman]

Do VM Business users get routed to an Indo-Asian offshore call centre?

Anecdotal:
1. In a past life whilst supporting HSBC datacentres in both Sheffield and India I once calculated our department spent 38% more overtime supporting the offshore centre than the UK one?
2. Around the turn of the millenium IBM resourced it's DB/2 (RDBMS) product's Centre of Competence from an IBM Lab in Toronto to India.... within a year it was forced by Corporate Customer pressure to revert back to Toronto.
3. As already pointed out some companies actively advertise(eg Nat West) that they only have UK based callcentres.

Tenuously circumstantial perhaps but a temptingly obvious conclusion can present itself...

...and of course the reverse can be argued as when I was freelancing I could earn obscene amounts correcting mistakes made by previous indigenous UK engineers only to be followed by my Indian colleague who corrected my occasional foo-pahs!