[horseman]

Originally Posted by Masque

A Customer Relations call will always come through to us in Liverpool on the priority line ( take that anyway you want ) we then run thorough checks with a first line agent and if required a 2nd line agent is called for further checks after which a course of action will be decided and engineer will be booked if required.

One wonders whether you thus receive a disproportionately higher number of calls re-routed from India?
...but similarly one appreciates why you potentially can't disclose that information!