[Peter_]

Originally Posted by I Crashin I

So by this, there could be something wrong with the line itself or anything along those lines? When phoning up and speaking to technical support from India, they always say they are running 'line checks' and they are 'fine' which confuses me.

We al run checks on the line but it depends on what the agent actually sees and how it is interpreted.

Originally Posted by I Crashin I

Thanks for this - I will definitely try this as I have been happy for Virgin/NTL for over 6 years, just these past few months things have turned worse and Customer Support in seems to have become far worse than it used to be

You should get a UK agent if you do as I said in post above.