[I Crashin I]

Originally Posted by Masque

Your modem stats look to spot on so any issue has to be elsewhere, either with your equipment or on the network side and you need the modem to be checked out and some tests to be run on the line.

So by this, there could be something wrong with the line itself or anything along those lines? When phoning up and speaking to technical support from India, they always say they are running 'line checks' and they are 'fine' which confuses me.

So you are best to call in as soon after 0800 either tomorrow or Saturday morning, if you are not happy with that ring 150 and choose the option "Thinking of leaving us" to get a good agent to run checks.

Thanks for this - I will definitely try this as I have been happy for Virgin/NTL for over 6 years, just these past few months things have turned worse and Customer Support in seems to have become far worse than it used to be