Cable Forum - View Single Post

doc2009 · 04-08-2010, 16:32

Received an email today thanking me for adding premium channels. This was news to me. Checked my service and HD channels now available, previously greyed out. Phoned customer service to ask about this, mentioned that i was aware some people had these added and a discount also added, she stated this was not the case they cost £7. I asked her how they had got added to me, she replied i must have phoned to ask for them to be added. Told her i hadn't but was beginning to lose the will to live at this point. She said she would remove them but i asked that they get left on till i checked to see if they were maybe being given to all VIP users as a Public Relations exercise.
I will phone early tomorrow and speak to someone in UK call centre hopefully.

Has anyone else received same mail today?

04-08-2010, 16:32	#1
doc2009 Inactive Join Date: May 2009 Posts: 36	HD channels added without asking Received an email today thanking me for adding premium channels. This was news to me. Checked my service and HD channels now available, previously greyed out. Phoned customer service to ask about this, mentioned that i was aware some people had these added and a discount also added, she stated this was not the case they cost £7. I asked her how they had got added to me, she replied i must have phoned to ask for them to be added. Told her i hadn't but was beginning to lose the will to live at this point. She said she would remove them but i asked that they get left on till i checked to see if they were maybe being given to all VIP users as a Public Relations exercise. I will phone early tomorrow and speak to someone in UK call centre hopefully. Has anyone else received same mail today?