Cable Forum - View Single Post - WOW! Indian Virgin Technical Support are terrible! (and FTP access)

Red Squirrel · 03-08-2010, 11:59

It would be awesome if VM did decide to have 100% UK call centres. I fear a problem I had a couple of months ago may have been cleared up without resorting to the CEO's office had I got through to UK call centres every time I called.

To me, India's biggest problem is sticking to scripts and lack of knowledge. On the rare occasion I got through to the UK I explained the problem and straight away we were talking about how to resolve the problem. Where as with India first you have to get them to ignore the "turn your modem on and off" script, then try and explain the problem and pray they understand.

03-08-2010, 11:59	#33
Red Squirrel Inactive Join Date: May 2009 Location: London Age: 39 Services: 50 MB Broadband, Telephone Posts: 18	Re: WOW! Indian Virgin Technical Support are terrible! (and FTP access) It would be awesome if VM did decide to have 100% UK call centres. I fear a problem I had a couple of months ago may have been cleared up without resorting to the CEO's office had I got through to UK call centres every time I called. To me, India's biggest problem is sticking to scripts and lack of knowledge. On the rare occasion I got through to the UK I explained the problem and straight away we were talking about how to resolve the problem. Where as with India first you have to get them to ignore the "turn your modem on and off" script, then try and explain the problem and pray they understand.