Quote:
Originally Posted by charleylousy
Hi
Hopefully someone can help me with this - Virgin can't!!
I have been recording a series for my daughter and must have had about 25 episodes in the recorded programmes list. They record every day.
I switched on today to play one of the programmes and every single one has disappeared! However all other programmes recorded before, after and in between remain on the box.
Virgin suggested rebooting, which I have done 3 times, but to no avail. Their answer was that there must have been a problem with the series link which has caused the loss and I can't get the programmes back!
My queries are:
1) Is there any way I can get the programmes back?
2) If it was a problem with the series link, why is it still set up to record the programmes from today onwards?
Hopefully someone can give me some good news.
Thanks
Claire
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It's not a known problem that I've heard of..are you sure nobody else has deleted them by mistake?
What channel were they broadcast on? If it's a BBC channel, have you tried the series stacker option in BBC iPlayer (via red button on a BBC channel) ?
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