[charleylousy]

Hi

Hopefully someone can help me with this - Virgin can't!!

I have been recording a series for my daughter and must have had about 25 episodes in the recorded programmes list. They record every day.

I switched on today to play one of the programmes and every single one has disappeared! However all other programmes recorded before, after and in between remain on the box.

Virgin suggested rebooting, which I have done 3 times, but to no avail. Their answer was that there must have been a problem with the series link which has caused the loss and I can't get the programmes back!

My queries are:

1) Is there any way I can get the programmes back?
2) If it was a problem with the series link, why is it still set up to record the programmes from today onwards?

Hopefully someone can give me some good news.

Thanks
Claire