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frostygills · 02-08-2010, 19:51

How long did it take for people to get a reply to the email's they sent to the CEO's office? I sent a mail on Saturday.

I got my VIP overcharge sorted and now being billed the £89.50, but was not credited the back-dating. When I called CS they told me that changing my bill to £89.50, I have now started a new 12 month contract. I said that can't be right, they said I'll have to get retentions to sort it out but, they are not working today due to technical problems. I think I'm being given the runaround.

02-08-2010, 19:51	#302
frostygills Inactive Join Date: Oct 2003 Location: Ipswich Posts: 59	Re: VIP/VIP+ New and Improved VIP Package How long did it take for people to get a reply to the email's they sent to the CEO's office? I sent a mail on Saturday. I got my VIP overcharge sorted and now being billed the £89.50, but was not credited the back-dating. When I called CS they told me that changing my bill to £89.50, I have now started a new 12 month contract. I said that can't be right, they said I'll have to get retentions to sort it out but, they are not working today due to technical problems. I think I'm being given the runaround.