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edwright · 02-08-2010, 17:02

Hi all,

I have read the thread with interest and have the following to say:

I been a VIP customer since the V+ box was introduced and was suitably impressed with the package - especially as the broadband was routinely upgraded to match the fastest that VM offered - until 50MB came out.

I currently pay £93.74 service charges as follows:

Telephone Rental £11.99
Talk International £1.50
Talk Mobile £1.50
Talk Unlimited £7.95
TV XL £24.50
Additional V Box £15.00
V+ HD Box £10.00
Add STB Disc. -£9.50
Phone, TV, BB Saving -£34.95
BB XL £37.00
Paper Bill Charge £1.25

Movies & Sports £27.50

I have now removed the Paper Billing, but this still puts me at £92.49 - £3/month dearer than a new customer (after their initial period runs out).

Armed with the information from this thread, I used the customer contact email page and ask the question about being overcharged and also about the £7 discount for VIP customers for teh Sky HD channels. Here are the [editied] replies to my queries:

Thanks for your e-mail to Virgin Media about the charges applied to your account for the VIP package.

We are sorry you feel you've been overcharged for your services.

No explanation or indication that the guy had actually looked into this...

We are sorry to inform you that the £7.00 discount for VIP customers subscribing to the Sky Premium channels in HD is not available. You can view the Sky Sports and Movies collection in HD for a monthly charge of £7.00 per box.

This seems to contradict what others have been told in this thread.

I think my next step will be to try a phone call to customer services and failing that an email to Neil Berkett...any advice anyone?

02-08-2010, 17:02	#293
edwright Inactive Join Date: Jul 2004 Posts: 3	Re: VIP/VIP+ New and Improved VIP Package Hi all, I have read the thread with interest and have the following to say: I been a VIP customer since the V+ box was introduced and was suitably impressed with the package - especially as the broadband was routinely upgraded to match the fastest that VM offered - until 50MB came out. I currently pay £93.74 service charges as follows: Telephone Rental £11.99 Talk International £1.50 Talk Mobile £1.50 Talk Unlimited £7.95 TV XL £24.50 Additional V Box £15.00 V+ HD Box £10.00 Add STB Disc. -£9.50 Phone, TV, BB Saving -£34.95 BB XL £37.00 Paper Bill Charge £1.25 Movies & Sports £27.50 I have now removed the Paper Billing, but this still puts me at £92.49 - £3/month dearer than a new customer (after their initial period runs out). Armed with the information from this thread, I used the customer contact email page and ask the question about being overcharged and also about the £7 discount for VIP customers for teh Sky HD channels. Here are the [editied] replies to my queries: Thanks for your e-mail to Virgin Media about the charges applied to your account for the VIP package. We are sorry you feel you've been overcharged for your services. No explanation or indication that the guy had actually looked into this... We are sorry to inform you that the £7.00 discount for VIP customers subscribing to the Sky Premium channels in HD is not available. You can view the Sky Sports and Movies collection in HD for a monthly charge of £7.00 per box. This seems to contradict what others have been told in this thread. I think my next step will be to try a phone call to customer services and failing that an email to Neil Berkett...any advice anyone?