Quote:
Originally Posted by kwikbreaks
@Masque...
I didn't really think it would be possible to bypass procedures.
Sorry about picking you up on the wording you used - it is obvious that competency levels will vary and also obvious that passing a possibly irate customer on to an experienced support agent rather that a randomly selected one is the way any business would operate. |
A Customer Relations call will always come through to us in Liverpool on the priority line ( take that anyway you want ) we then run thorough checks with a first line agent and if required a 2nd line agent is called for further checks after which a course of action will be decided and engineer will be booked if required.