Quote:
Originally Posted by pip08456
It does not take balls to ring in, select the thinking of leaving us option and telling them you are thinking of leaving.
When you have told them why you'll find you will get an engineer sent out within 2 days.
Then again if you are happy paying for a substandard service....................
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A call to Customer Relations will not end in an automatic engineer visit, as procedures have to be followed, so please do not try and get peoples hopes up unnecessarily.
The first thing that would happen is that the connection would be checked out by a competent agent who he would be transferred to by Customer Relations and thorough check would be made of the connection, possibly with a call to 2nd line support to run further checks.
If after these thorough checks on both our equipment and the customers equipment and the issue was found not to be with the customers equipment would an engineer be sent out.
If that engineer could not pinpoint the issue then it would be refered to Networks to try and get the fault rectified.