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The Yank · 31-07-2010, 16:50

[QUOTE=cwj2008;35065355]Thanks for your recent enquiry about our new HD channels and how they will affect your VIP package.
The great news is that the HD channels will be included in your VIP package, so you'll be able to enjoy them for no extra cost*. You don't have to do anything as we will automatically add the channels for you.
We really appreciate your feedback about the new HD channels, and we hope you're really happy about the outcome.
You can contact my office between 9.00 am – 17.00 pm if you have any further questions regarding this.
Just so you know the changes will be shown on your bill as a £7.00 charge for the HD channels, there will also be a £7.00 discount showing under refunds and adjustments.
Kind regards
Diane

This is the one i had no mention about new contract and word a bit different
are you already on vip package

---------- Post added at 14:51 ---------- Previous post was at 14:47 ----------

This confuses me IF TRUE.

Diane is saying that the HD channels WILL be included in the VIP package at no extra cost* (no idea what the * represents).

If this is the case why do we have to chase her to get the £7 credit now and why the 12 month contract?

31-07-2010, 16:50	#244
The Yank Inactive Join Date: Feb 2010 Location: Fleet, Hampshire Services: VIP(300BB) 2xV6 Boxes Posts: 344	Re: VIP/VIP+ New and Improved VIP Package [QUOTE=cwj2008;35065355]Thanks for your recent enquiry about our new HD channels and how they will affect your VIP package. The great news is that the HD channels will be included in your VIP package, so you'll be able to enjoy them for no extra cost. You don't have to do anything as we will automatically add the channels for you. We really appreciate your feedback about the new HD channels, and we hope you're really happy about the outcome. You can contact my office between 9.00 am – 17.00 pm if you have any further questions regarding this. Just so you know the changes will be shown on your bill as a £7.00 charge for the HD channels, there will also be a £7.00 discount showing under refunds and adjustments. Kind regards Diane This is the one i had no mention about new contract and word a bit different are you already on vip package ---------- Post added at 14:51 ---------- Previous post was at 14:47 ---------- This confuses me IF TRUE. Diane is saying that the HD channels WILL be included in the VIP package at no extra cost (no idea what the * represents). If this is the case why do we have to chase her to get the £7 credit now and why the 12 month contract?