Quote:
Originally Posted by ian1969uk
Just had the following email:
Hi Ian
Thanks for your recent enquiry about our new HD channels and how they will affect your VIP package.
We are currently re-evaluating our whole VIP package but this can take some time but by early 2011 we'll be able to let you know what the changes will be. In the meantime we are pleased to let you know that if you want the HD channels adding to your account we will manually discount the charge, so it's free for the next 6 months.
We really appreciate your feedback about the new HD channels, and we hope you're really happy about the outcome.
Just so you know the changes will be shown on your bill as a £7.00 charge for the HD channels, there will also be a £7.00 discount showing under refunds and adjustments.
If you agree to this discount, you will be entering a new 12 month contract. Can you please reply to this e-mail advising me if you wish for me to action the changes on your account. Also please could you include your account information as this was not included in your original complaint.
You can contact my office between 9.00 am – 17.00 pm if you have any further questions regarding this.
Kind regards
Diane
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Thanks for your recent enquiry about our new HD channels and how they will affect your VIP package.
The great news is that the HD channels will be included in your VIP package, so you'll be able to enjoy them for no extra cost*. You don't have to do anything as we will automatically add the channels for you.
We really appreciate your feedback about the new HD channels, and we hope you're really happy about the outcome.
You can contact my office on <Edit Rob - Number deleted at request of VM - this is not a customer facing number and should not be published> between 9.00 am – 17.00 pm if you have any further questions regarding this.
Just so you know the changes will be shown on your bill as a £7.00 charge for the HD channels, there will also be a £7.00 discount showing under refunds and adjustments.
Kind regards
Diane
This is the one i had no mention about new contract and word a bit different
are you already on vip package
---------- Post added at 14:51 ---------- Previous post was at 14:47 ----------
Quote:
Originally Posted by Cozzy
I got the same email too a couple hours ago, have replied by email and signed up as I dont intend leaving anytime soon so a new contract is not a problem for me.
I also suggested they carry out a survey of VIPers to get a broader range of opinions other than all from forums.
No complaints from me on VM's handling of this and fingers crossed the revamp really will be worth the wait.
Cozzy
Edit: Just got the same reply back .. Out of office on training next week ... may need to phone instead if things arent done Monday |
i got the out of office one