[ian1969uk]

Just had the following email:

Hi Ian

Thanks for your recent enquiry about our new HD channels and how they will affect your VIP package.

We are currently re-evaluating our whole VIP package but this can take some time but by early 2011 we'll be able to let you know what the changes will be. In the meantime we are pleased to let you know that if you want the HD channels adding to your account we will manually discount the charge, so it's free for the next 6 months.

We really appreciate your feedback about the new HD channels, and we hope you're really happy about the outcome.

Just so you know the changes will be shown on your bill as a £7.00 charge for the HD channels, there will also be a £7.00 discount showing under refunds and adjustments.

If you agree to this discount, you will be entering a new 12 month contract. Can you please reply to this e-mail advising me if you wish for me to action the changes on your account. Also please could you include your account information as this was not included in your original complaint.

You can contact my office between 9.00 am – 17.00 pm if you have any further questions regarding this.

Kind regards

Diane