Quote:
Originally Posted by izools
Why do they employ these Indian phone monkeys?
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Because they're ten times cheaper than the UK ones.
Quote:
Originally Posted by blue sabre
But you get exactly the same issues with some UK regional dialects, when it can be difficult for the call operator to understand the caller. It works both ways.
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I agree, particularly with strong Glaswegian accents. Bangalore or Glasgow it's all the same.
I tend to find the foreign call centres are fine with basic stuff. I had a tv fault a few weeks ago, the Indian call centre arranged a technician and the fault was fixed. The fault reoccurred and another Indian call centre arranged a technician and the fault was fixed again and hopefully will stay that way.
But where the foreign call centres fail is on less standard stuff. Supposedly CLI is now available on my phone so I requested it when I phoned VM about my tv fault but nothing has happened. When I phoned again I requested it again, but still nothing. Before the calls I tried the forum, but nothing. Having to request something three times whether you speak to an Englishman or Indian is damn annoying.
The only time I object to foreign call centres is with banking. When it comes to money, my money, I'm less tolerant and would rather hear a UK accent preferably a London/home counties one at that.
I think where VM should be applauded is that the calls to VM using their phone line are free. I don't think we should be too hasty to get rid of the Indians, because it may have results less favourable to us customers.