Quote:
Originally Posted by caph
I've previously been told that the Indian staff have exactly the same manual and computer systems as the UK staff
|
I do not use a manual or a script as it is impossible to diagnose with a script correctly.
We do have the same tools but it depends how well the person can interpret the data when using them.
We do have a knowledge base for use if required, plus we use various online emulators when required, but first and foremost we have the use the most important tool of all our brain.