Quote:
Originally Posted by kdouglas1987
Hi thanks for the replies, i have called tech for some diagnostics and said the signal is perfectly fine for my package even though the internet intermittently drops out on occasion, especially when downloading at high speed. High speed for me would be around 600kb/s on my 20MB connection  Digital TV also experiences pixelation maybe once or twice every few minutes which also leads me to believe its a signal issue. Since my DS is within 12 and -12dBmV she said it should not be affecting my service and my speed and dropouts are likely caused by conflicting or interfering software on my computer, which i know not to be the case. Also told the nice (offshore callcentre) lady that when i moved into the property the exsisting cables were in quite bad nick, for example, the metal coax connectors on the end of the shabby exsisting cabling is held on with electrical tape rather than actually "crimped" on. She intimated that since the signal seems fine form her end there is no need to replace them.....Any suggestions? |
I did say call tomorrow morning and you should get a UK agent with more of an idea of what is going on, also mention the cabling.