Quote:
Originally Posted by kwikbreaks
So do you think an offshore call centre operative would understand (say) a Geordie or a Glaswegian better than a UK based call centre operative then?
|
Err, yes, quite obviously they would. It is much easier to understand accents in your native tongue than it is in a foreign language. I'm really struggling to understand why you would think otherwise.
Kwikbreaks, I've previously been told that the Indian staff have exactly the same manual and computer systems as the UK staff (I stand to be corrected), however I wasted countless hours of my life on the phone to offshore support until I accidentally got through to UK support who sorted me in minutes. And that has happened on more than one occassion.