[Gareth]

Yep, emailing their customer support does actually involve a response from a human being and not just some automated email telling you to refer to their FAQ.

The wifey has had need to email 'em over a Paypal account issue, and has recevied a prompt reply ...albeit a nonsensical reply, but I think that has more to do with them not understanding the fairly complex question she was posing. I'm sure you'll get a response for what is presumably an often asked question.

'Fraid I can't help you at all, cause I hate ebay with a passion. Too many links to pyramid schemes, or free-satellite-tv websites - no matter what category you look in. It just does my head in!