Quote:
Originally Posted by horseman
sometimes find yourself in a restricted "Walled garden" with a web page requiring you submit a userid/account number and password that NTL/TW/BY sent to you on your welcome pack a decade or so previous. Thus you only have limited access to VM servers but not the rest of Internet.!!
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If you are in the walled garden then you will only have a private activation IP which will only give you access to the activation screen and nothing else.
If you cannot get out of the walled garden on a new installation using your postcode and account number or if the system drops you into the walled garden, then you have to call technical support who can then manually remove you from the walled garden and you will then need to reboot the modem at least once in order to receive a public IP address.
We never had this process on the Telewest side as it was originally only a NTL foible now both sides have the walled garden for activation purposes.